Denver Direct: Denver Water (Bill) Spikes

Wednesday, February 11, 2009

Denver Water (Bill) Spikes

Denver Water bills going from $40 to $900 and no one can find out why? Apparently hundreds of rate payers are experiencing the dreaded “water spike”.

From The Glendale Cherry Creek Chronicle:

“Leading the fight to find answers is real estate broker Sonja Leonard of Leonard Leonard & Associates who has been in business for 28 years. After receiving water bills for $40 on a property located at 1111 E. 3rd Avenue, Leonard received a bill for just over $1,000 in February 2008 and another bill for just over $900 in September 2008. Outraged at the “spike” in her water bill, Leonard said she called Denver Water to find out what was going on.

“I’ve received these spikes in water bills in 2007 and 2008 and every time I call Denver Water they either don’t call me back or tell me that they checked the water meter and report that it’s fine,” said Leonard. “It’s so frustrating because none of this makes any sense. The high water spikes come out of the blue and no one knows why.”

Wouldn’t a prudent provider have a computer program to flag this kind of increase, and then go to the address and get to the bottom of it, rather than requiring the user to prove that they don’t have leaks and pay if they can’t?